There are many remote support applications which focus on such niche use cases. Remember to compare the functionalities of different solutions before you make your decision.
Software Advice uses reviews from real software users to highlight the top-rated Remote Support Software products in North America. Get Advice. Other Software. GoToAssist GoToAssist is a cloud-based remote support, service desk, and mobile device support solution.
Visit Website Learn More. ConnectWise Control FrontRunners ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. Freshdesk Freshdesk simplifies customer support by centralizing all customer interactions into a single, affordable, Web-based solution.
Atera Atera is a cloud-based end-to-end IT management software solution geared to small to midsize businesses in the IT sector. Pulseway FrontRunners Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources.
Take Control N-able Take Control and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools.
Remote Support and Meetings Remote Support and Meetings is a cloud-based remote support platform that allows users to conduct online training, meetings and demonstrations. TurboMeeting TurboMeeting is a collaboration solution that provides real-time applications including web conferencing, remote support, audio conferencing, video conferencing, remote access and webinar support.
ISL Light FrontRunners ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. RemoteToPC RemoteToPC is a remote access management solution that helps IT organizations of all sizes monitor applications and devices to provide support services and training to clients.
RemoteCall RemoteCall is a remote support solution that helps businesses streamline processes related to screen capturing, remote reboot, file sharing, and more from within a unified platform. Acquire Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share.
SecureLink SecureLink is the industry leader in critical access management, empowering organizations to secure access to their most valuable assets, including networks, systems, and data. Qubicles Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. View all products. Popular Comparisons. Buyers guide Last Updated: November 2, Example of Remote Support for Mac in Bomgar The core functionality of remote support tools is gaining control and access of the remote device.
Support technicians typically perform the following functions using these tools: Schedule attended and unattended sessions to remotely control and fix devices. Execute commands on the remote device during unattended sessions, such as software installations, patch management, file updates, remote printing, rebooting and server reconnection.
Control the remote device during attended sessions in order to lock the end-user's mouse, turn the remote screen black and more. Share screens and annotations with end-users to explain issues, offer guidance on software usage and more. Remotely access multiple devices and screens during a session.
Common Features of Remote Support Software Besides remote control and access, these solutions offer a range of features that come in handy when conducting remote support sessions. Here's a list of the most common functionalities: Remote diagnostics Agents can pull up information about the remote device, including the device name, internal IP address, BIOS serial number, currently installed software, processes currently running and event logs.
Toolbox Serves as a repository of frequently executed tasks, allowing support agents to install a common file or patch to many systems at once. Chat Allows agents to communicate with end-users during attended sessions using real-time or canned responses. Also useful for collaborating with other support reps or escalating a session to an expert. File sharing Perform two kinds of file transfers: First, directly transfer a file from the local to the remote device, including direct installation of software patches.
Second, share files over chat with the end-user, who can then add the file to a desired location. User management Centralized repository of customer details, support agent accounts and log management.
Helps in organizing remote sessions more efficiently and allows administrators to assign role-based permissions to different support agents.
Cross platform Allows technicians to conduct remote sessions regardless of the differences in operating software of the local and remotes devices. This means support agents can remotely control a Mac, Linux, Windows, Android or iOS device using a desktop, laptop, tablet or smartphone. Users can change the CSS to customize the look and feel of the tool—this includes adding company logos and changing the colors.
It's also possible to change the language and add more functionality to the tool via plugins. Includes details of sessions such as end-user details, system information, chat transcripts and video recordings of entire sessions.
Mobile applications While most remote solutions are cross-platform compatible, there are typical functionality and usability limitations when these tools are accessed from mobile devices.
Some remote solutions offer native Android and iOS applications that allow agents to conduct remote sessions without worrying about functionality or usability issues. Likewise, video calling can be used to conduct online meetings and conferences. Here are some things to keep in mind, while buying one: Pricing considerations: Remote support solutions come with a one-time license fee and a monthly subscription-based pricing.
The one-time license fee is suitable for businesses that have their own data center and an IT team to maintain the software. The subscription-based pricing is for businesses who want a fully-managed solution; however, since the pricing is usually calculated as a per agent license, the costs quickly add up as your business grows. If you read the explanation of technical support on Wikipedia you will see that it covers a wide range of products and services for both businesses and consumers, ranging from computer repair and troubleshooting, to offering a live chat service.
Getting help with a problematic telephone service is a common occurence that often requires an advanced level of technical support. While WhichVoIP is not a technical support service per say, we do have a team of experts and can offer you free advice on most VoIP or networking related topics. Just ask a question at the bottom of this page. We will also highlight which companies offer a voice related offering when we dig into the details of each service in the upcoming list.
Utilizing chat, phones and remote login software, dozens of providers offer support not only for Macs and PCs, but for a wide spectrum of tech devices and software applications. With respect to features, pricing and quality of service, here are 10 of the top technical support providers operating today.
Operating in the U. They advertise expertise in general Mac and PC systems and software, plus support for smartphones and online tools such as Google Apps. AskPCExperts lists a gamut of brand-specific services for computers and gadgets including tablets, cameras, smartphones and digital audio players.
They offer membership options for individual users as well as small businesses, with prices dropping significantly for two- and three-year contracts. A network setup service is available for both homes and businesses where AskPCExperts technical staff will setup and configure routers, network security and voice-over-IP service.
Depending on your intended level of commitment, AskPCExperts can provide reasonable value. Previously operating as iTok, Bask offers four tiered service plans, depending on your desired level of protection. Note, however, that the Silver, Gold and Diamond base membership prices cover only basic needs, such as PC optimization, malware clean-up and adding new devices. Major issues are still charged on a per-fix basis, with the exception of the Platinum service level, making Bask one of the pricier options out there.
In addition to comprehensive PC and Mac assistance, Geek Squad offers protection plans for home appliances as well as automotive and entertainment devices. Features include complementary Internet security software, device setup and networking assistance, plus agent access in-store, online and over the phone. Instead, it emphasizes single fixes, which are available through a simple but clean website. My Nerds offers immediate refunds for any issues it is unable to resolve, such as in the case of hardware malfunctions.
Service plans list features including support for various digital devices in addition to the standard fare: virus removal, PC clean-up, Wi-Fi troubleshooting, etc. Those who prefer phone-based support should be wary; many users report lengthy wait times when calling in for assistance. Customer satisfaction is one of the primary selling points of Tech to Us, a company offering up most of the standard menu items for a remote support entity.
The Tech to Us business plans list one-hour response time and 9 A. GeekBuddy includes remarkable software, Comodo Internet Security Complete 8 that is an award winning anti-virus solution to detects, blocks, and destroys viruses. Both services offer unlimited help requests during the subscription period. We offer a variety of different packages that suit your needs depending on the level of support, protection, and term you prefer.
Remote Computer Repair from Geekbuddy. Activate Now. Setup email accounts, printers, and other peripherals for you. Find and remove viruses and spyware from your computer. Troubleshooting software errors. More Features.
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